Caldera + Lab Returns

How long does it take for me to receive my order?
Orders ship from our facility in the U.S. within 1-2 business days of receipt and generally arrive at your doorstep 3-4 days later. International orders ship via DHL Expedited Worldwide with delivery duty paid. Fast. Simple. An experience on par with what you've come to expect of us. You will receive an email with a tracking number when your package ships, so you can follow your order to your doorstep.
What countries do you ship to?
We ship to the United States, Canada, all of The EU and almost all of Europe, Australia, New Zealand, UAE, Qatar, Bahrain and Singapore presently with many more markets coming very soon.

If you're looking to purchase from another country please drop us a line and let us know which one, as we keep a list to help prioritize where to expand to next!
What’s your return policy?
Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We stand behind all purchases with a 60-day satisfaction guarantee. If you're unhappy for any reason, just contact us and we’ll ensure you’re satisfied!

Please note that while we are happy to honor our satisfaction guarantee, we are unable to process multiple refunds for the same product.

We monitor return and refund activity and reserve the right to limit or refuse a refund if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Our Customer Care representatives are here to assist and happy to answer any questions you may have before or after purchase. We want you to feel confident in your purchase and your skin. Please contact

Contact Us

Our team is available 
Mon-Fri 9AM-6PM (MT)