FAQ & Contact

Popular Questions

  • When do I use The Good?

    The Good is a one-step product most commonly used at night. It’s meant to be applied after washing and drying the face. Many customers apply it morning and night for maximum results.

  • How long until I see results?

    Customers are noticing improved skin health within 24 hours. It typically takes 7 days of straight usage for visible benefits. The longer you use The Good the greater the results.

  • Will the oil clog my pores?

    The Good is a 100% plant-based oil blend, it’s lightweight and absorbs quickly enough for all skin types. An 8-week irritancy test revealed zero clogged pores with recommended usage.

  • How much comes in one bottle?

    Each bottle of The Good contains one ounce of our skin serum. If used nightly according to the instructions, it will last you 30 days.

  • Is The Good organic?

    All ingredients in The Good are wild-harvested or certified organic. We chose not to be certified USDA Organic, because we believe wild-harvesting is the the purest form of healthy ingredient sourcing: wild-harvesting captures plants in their pure, whole form at their peak potency without disrupting natural ecosystems for farming.

  • Is The Good paraben-free and non-toxic?

    Absolutely. The Good is free of all harmful toxins commonly found in skincare like the “dirty dozen”, sodium lauryl sulfates, phthalates, polyethylene glycol, etc..

  • Is The Good manufactured in the USA?

    Yes, we’re an American business and we wild harvest our hero ingredients around the Teton Mountain Range near our company headquarters in Jackson, Wyoming.

  • How do I open The Good?

    Simply unscrew the wood cap which is threaded onto the glass bottle. Do not pull or pry the cap, it screws off.

How To Use

  • How much of The Good should I put on my face at one time?

    The average guy uses one full press worth of serum, which is about 1/3 of the dropper full. However if you have oily skin, live in a humid environment, or simply prefer less, 4-5 drops to start are recommended.

  • How do I use this with my moisturizer?

    We designed The Good to be a one-step regimen, a replacement for your night moisturizer after washing and drying your face in the evening. While you can use The Good as a replacement for your morning moisturizer, we recommend using a moisturizer with SPF in the morning after washing and drying your face if you will be in the sun.

  • I am prone to acne/oily skin/irritation/redness/________. Is The Good for me?

    Our formula was designed for sensitive skin, with gentle natural non-irritating ingredients. A clinical study and an irritancy (RIPT) study backs this up. The Good is proven to be non-irritating and effective for men with a range of skin types and conditions. However, if you at all experience an adverse reaction, we recommend stopping use immediately and contacting us. With our 60-Day satisfaction guarantee, we will refund your order.

  • Can I use The Good if I have a beard or facial hair?

    Of course! We encourage men with a bit more hair to ensure they apply The Good thoroughly, making sure your fingertips get to the skin underneath or around your facial hair.

  • Can I use The Good after shaving?

    Yes. The Good is enriching and moisturizing for the skin at any time.

  • Can I use The Good if I am going to be in the sunshine?

    Yes. The Good does not contain any ingredients that are photosensitive.

  • Will The Good go bad?

    The Good is proven to be active and safe for one year. We use sage, a naturally-found preservative, to keep our formulation fresh and protect it in lightproof bottles.

About Caldera+Lab

  • Where are you located?

    We’re based in Jackson, Wyoming, right near the powerful and famous Teton Mountain Range.

  • What is wild-harvesting?

    Wild-harvesting captures plants in their pure, whole form at their peak potency without disrupting natural ecosystems for farming. To ensure sustainability, we only wild-harvest up to 30% of the growth on designated lands.

  • Why did you develop a men’s skin serum?

    No other types of skincare products are proven to be as effective as serums, period. We’re providing our customers the same potent and clean products women have but with a scent and texture tailored for men.

Shipping & Returns

  • Do you ship outside the US?

    Yes! Right now, we are only shipping within the U.S. and to Canada and the UK. But stay tuned! We are working on expanding this list in the very near future. If you'd like us to prioritize your country please let us know.

  • How long does it take for me to receive my order?

    Orders ship from our facility in the U.S. within 1-2 business days of receipt and for U.S. orders generally arrive at your doorstep 3-4 days later. International orders ship via various priority carriers and delivery time may vary by country. You will receive an email with a tracking number when your package ships, so you can follow The Good to your doorstep.

  • What's your return policy?

    We stand behind all purchases with a “No Questions Asked!” 60-day satisfaction guarantee. If you're unhappy for any reason, simply contact us. If we cannot resolve your issue, return The Good to us and we will promptly issue a refund.

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Mon-Fri 9AM-6PM (MT)

800 983 6409