FAQ & Contact

Popular Questions

  • When do I use The Good?

    We designed The Good as a one-step moisturizing night serum, to be used regularly after washing and drying your face in the evening. However, The Good is gentle and natural, so it is safe to use on your skin at other times.

  • How long until I see results?

    You may notice improved moisture and elasticity right away! However, some time is required for all the brighten + tighten magic to happen: early testers noticed smoother, younger-looking skin within one week of regular use.

  • Will the oil clog my pores?

    The Good is a lightweight oil blend, absorbs quickly into the skin, and is light enough for all skin types. Remember to use the proper amount, 1 dropper-full of The Good per use, and your skin will flourish.

  • How much comes in one bottle?

    Each bottle of The Good contains one ounce of our skin serum. If used nightly according to the instructions, it will last you 30 days.

  • Is The Good organic?

    All ingredients in The Good are wild-harvested or certified organic. We chose not to be certified USDA Organic, because we believe wild-harvesting is the the purest form of healthy ingredient sourcing: wild-harvesting captures plants in their pure, whole form at their peak potency without disrupting natural ecosystems for farming.

  • Is The Good paraben-free and non-toxic?

    Absolutely. The Good is free of all harmful toxins commonly found in skincare like the “dirty dozen”, sodium lauryl sulfates, phthalates, polyethylene glycol, etc..

  • Is The Good manufactured in the USA?

    Yes, we are a proud American business and wild-harvest from the Teton Mountain Range in Wyoming near our company headquarters in Jackson Hole. We manufacture The Good in our Ecocert-certified facility in California and then ship it directly to you.

How To Use

  • How much of The Good should I put on my face at one time?

    One dropper-full. We have found the right amount for the average guy comes from pushing down firmly on the dropper once.

  • How do I use this with my moisturizer?

    We designed The Good to be a one-step regimen, a replacement for your night moisturizer after washing and drying your face in the evening. While you can use The Good as a replacement for your morning moisturizer, we recommend using a moisturizer with SPF in the morning after washing and drying your face if you will be in the sun.

  • I am prone to acne/oily skin/irritation/redness/________. Is The Good for me?

    Our formula was designed for sensitive skin, with gentle natural non-irritating ingredients. A clinical study and an irritancy (RIPT) study backs this up. The Good is proven to be non-irritating and effective for men with a range of skin types and conditions. However, if you at all experience an adverse reaction, we recommend stopping use immediately and contacting us. With our 30-Day satisfaction guarantee, we will refund your order.

  • Can I use The Good if I have a beard or facial hair?

    Of course! We encourage men with a bit more hair to ensure they apply The Good thoroughly, making sure your fingertips get to the skin underneath or around your facial hair.

  • Can I use The Good after shaving?

    Yes. The Good is enriching and moisturizing for the skin at any time.

  • Can I use The Good if I am going to be in the sunshine?

    Yes. The Good does not contain any ingredients that are photosensitive.

  • Will The Good go bad?

    The Good is proven to be active and safe for one year. We use sage, a naturally-found preservative, to keep our formulation fresh and protect it in lightproof bottles.

About Caldera+Lab

  • Where are you located?

    We are based in Jackson Hole, Wyoming, right near the beauty and bounty of the Teton Mountain Range.

  • What is wild-harvesting?

    Wild-harvesting captures plants in their pure, whole form at their peak potency without disrupting natural ecosystems for farming. To ensure sustainability, we only wild-harvest up to 30% of the growth on designated lands.

  • Why did you develop a men’s skin serum?

    No other types of skincare products are as effective in delivering results to the skin than a serum. When we found that a men’s high-performance, non-toxic face serum didn't exist, we created it - with the best quality team, partners, and ingredients we could find.

Shipping & Returns

  • Do you ship outside the US?

    Right now, we are only shipping within the U.S. But stay tuned! We are working on it.

  • How long does it take for me to receive my order?

    Orders ship from our facility within 1-2 business days of receipt and generally arrive at your doorstep 3-4 days later. You will receive an email with a tracking number when your package ships, so you can follow The Good to your doorstep.

  • What's your return policy?

    We stand behind all purchases with a “No Questions Asked!” 30-day satisfaction guarantee. If you're unhappy for any reason, simply contact us. If we cannot resolve your issue, return The Good to us and we will promptly issue a refund.

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Mon-Fri 9AM-6PM (MT)

800 983 6409