Last Modified on August 13, 2019
Our Privacy Commitment
This policy answers the following questions:
- What information do we collect about you and how do we use it?
- Will we share your personal information with third parties?
- What if you are from Australia or Europe (including the United Kingdom)?
- What choices do you have about the collection and use of your personal information?
- What security measures do we take to safeguard your personal information?
What information do we collect about you and how do we use it?
Types of Information We Collect
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access the Service generally. However, you may be required to submit personal information to access certain aspects of the Service, including those which allow you to create an account. We may also collect non-personal information such as your mobile device operating system, IP addresses, browser type, and when and from what location you access the Service. This information may be aggregated to measure the number of visits, average time spent, page views, and other statistics about users of the Service. We also may use this data to monitor the Service’s performance and to make the Service easier and more convenient to use.
To create an account through the Service, we require you to provide certain information, including your name, email address, gender, age, mailing address, location and a username. To make purchases through the Service, you will be required to provide a credit card number, debit card number, billing address, phone number or other payment information. No information of this type will be collected unless you have registered for aspects of the Service that require it.
By submitting personal information through the Site, you authorize Caldera + Lab to share this personal information for the purposes identified herein, such as responding to user inquiries, processing transactions, distributing materials, and requesting feedback.
We also offer features of the Service that allow you to link your account to Instagram and other various social networks (“Social Networks”), and may collect personal information you authorize to these Social Networks, which include, without limitation, your profile picture, your hobbies and interests, your gender and your birthdate. By submitting personal information through the Service, you authorize Caldera + Lab to receive and share this personal information for the purposes identified herein and on the Site and the Service, such as responding to user inquiries, processing transactions, distributing materials, and requesting feedback.
Third Party Privacy Policies
How We Use Your Personal Information
We may use your personal information with non-personal information that we have collected in a manner such that the end-product does not personally identify you or any other user of the Service. We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the Service (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any Service users.
Do Not Track
In compliance with California legislation, AB370, effective January 1, 2014, Caldera + Lab’s practices in responding to “do not track” signals and collecting user information over time and across a network of websites when you visit the Site are as follows: We do honor the request of “do not track” signals sent by your browser when you visit the Site. Additionally, Caldera + Lab may collect user information about your online activities over time and across different websites and may authorize third parties to do so.
Caldera + Lab uses Google Analytics to help us learn about who visits the Site and what pages are being viewed.
Our servers automatically record information that your browser sends whenever you visit the Site. This information includes, among other things, your Internet Protocol address, your browser type and version, the search engine you used to find the Service, if any, which aspects of the Service you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the Service, to provide customer service and to maintain and improve the Service. We may also collect similar information from emails we may send to you which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
We do not knowingly collect personal information from children under 13 or allow them to create an account for the Service. We take children’s privacy seriously and encourage parents to play an active role in their children’s online experience at all times.
Will we share your personal information with third parties?
Sharing Your Information
- Asset Transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Caldera + Lab’s assets, user information, including personal information collected from you through your use of the Service, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Site.
Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out and/or ask you to provide your consent to allow us to use your personal information for that new purpose.
Additional Information You Should Know About Third Parties
What If You Are From Australia or Europe (including the United Kingdom)?
International Data Transfer
Caldera + Lab is the data controller. In using the Site, you acknowledge your personal data will be collected, processed and stored in the United States. We take steps to require that we handle your personal data subject to appropriate safeguards. Your personal data may also be disclosed, held, or transferred to other countries (including, without limitation, to Canada), where laws regarding processing of personal data may be less stringent than the laws in your country. Third parties that we work with may also facilitate the transfer of your personal data outside of Australia, the UK and Europe. Caldera + Lab will take steps to require such third parties to process your personal data subject to appropriate safeguards.
Retention of Your Personal Data
Caldera + Lab retains personal data for as long as you have an account with us in order to meet our contractual obligations to you and for a reasonable period of time afterward for the purpose of internal account management and fraud prevention. Caldera + Lab may also retain aggregate information beyond this time for research purposes and to help us develop and improve the Service. You cannot be identified from aggregate information retained or used for these purposes.
Lawful Bases For Handling Your Data
Processing your personal data for the purposes set out in the section above entitled “How We Use Your Personal Information” is necessary in order for the performance of the Service. In order to provide and deliver our Service to you, certain information will be required and failure to provide this will mean we are not able to provide the Service. We also handle your personal data for our legitimate interest in ensuring that content from our Site is presented in a secure and efficient way and to promote Caldera + Lab. As set out further below, you have the right to withdraw your consent at any time by contacting us at email@example.com.
You have the right under certain circumstances to: (i) be provided with a copy of your personal data held by us; (ii) request the rectification or erasure of your personal data held by us; (iii) request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example); (iv) object to the further processing of your personal data, including the right to object to marketing; and/or (v) request that your provided personal data be moved to a third party.
Your Rights to Withdraw Consent
Where the processing of your personal information by Caldera + Lab is based upon your consent, you have the right to withdraw such consent without detriment at any time by contacting Caldera + Lab at firstname.lastname@example.org.
Please note that not all rights listed above will apply to all territories. You can also exercise the rights listed above at any time by contacting Caldera + Lab at email@example.com with subject line “Privacy” so that we can get your email to the right team.
If your request or concern is not satisfactorily resolved by Caldera + Lab, you may approach your local data protection authority.
For Australian customers: you may be able to lodge a complaint with the Office of the Australian Information Commissioner: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.
For UK customers: The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. For further details please see https://ico.org.uk/.
For Irish customers: The Data Protection Commission of Ireland is the supervisory authority in Ireland and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. For further details please see https://www.dataprotection.ie/.
For Australian Customers
Privacy Act 1988 (Cth)
Caldera + Lab complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Caldera + Lab is committed to subjecting all personal information received from Australia to the applicable Australian Privacy Principles.
To learn more about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner, https://www.oaic.gov.au/.
What Choices Do You Have About The Collection And Use Of Your Personal Information?
Control of Your Information
You may update or delete your personal information or modify your account preferences for the Service by accessing the account interface provided through the Service. Please note that if you disable your account, we will keep your contact information on file, and may retain other account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention.
Opting Out of Receiving Communications From Us
If you no longer want to receive our newsletter, emails or other announcements, you may unsubscribe by selecting the “opt-out” box on the Site, following the “unsubscribe” link at the bottom of our emails, or contacting us at firstname.lastname@example.org. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.
What Security Measures Do We Take To Safeguard Your Personal Information?
The personal information that you provide to us is stored on servers which are protected by protocols and procedures designed to ensure the security of such information. We restrict access to personal information to Caldera + Lab employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Service. We will store your personal information for so long as it is necessary to provide you with the Service and will periodically destroy any old personal information that we hold in relation to you in accordance with our company policies, including when it is no longer necessary in order to offer you the same high-quality service. In most cases, we will keep one archival copy of your information to allow us to comply with laws or respond to legal processes. Following the termination of our relationship we will ensure that we destroy all of the personal information that we hold in relation to you within a reasonable period of time or when required by law. All Caldera + Lab personnel who have access to this information are trained in the maintenance and security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems. Additionally, we do not retain private data such as your credit card number after the transaction for which such information is provided has been processed.
In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.
Notification of Changes
Questions? Contact Us